POLICY / RETURNS
Returns & the 30-day window
The 30-day return window
You have 30 days from delivery to return your LAMP pair. Reply to your order confirmation email within that window and we authorize the return. Ship the pair back to the address we send you, and we refund you once it arrives. Return shipping is paid by you.
How to start a return
Reply to your order confirmation email with the words return request. Include your order number if you have it. We reply within 1 business day with a return address and instructions.
Refund timing
Refunds are issued to the original payment method within 1 to 2 business days of the returned pair reaching us. Your bank may take an additional 5 to 10 business days to post it. Returned pairs should come back in wearable condition, with the case and cloth included.
Damaged or defective items
If your pair arrives damaged or has a manufacturing defect, that one is on us. Reply to your confirmation email with a photo, we cover shipping both ways, and we repair, replace or refund it. This covers defects in materials and workmanship, not accidental damage or normal wear.
If we miss our shipping window
If we do not ship within the window stated in our shipping policy, you may cancel the order for a full refund, including any shipping amount you paid. That right is yours under US mail order rules and we honor it without argument.
Orders that cannot be cancelled
Once an order has shipped it cannot be cancelled, but it is still covered by the 30-day return window above.
Not a medical device
LAMP is eyewear that filters light. It is not a medical device and is not intended to diagnose, treat, cure or prevent any condition. If you have concerns about your eyes or your vision, please speak with an eye care professional.
LAST UPDATED: OCTOBER 12, 2026